Refund and returns
Our 60-day promise, and how a return and refund work.
Placeholder draft, pending counsel review. This page is a working template. Counsel has not reviewed it and VitaNouvelle has not finalized it, so do not treat it as final legal text. The effective date is still to be set.
Our 60-day promise
If HydroSure is not for you, contact us within 60 days of the delivery of your first order and we refund what you paid, even if the tub is empty. The promise covers your first order, one per household. Using it also cancels your subscription.
How to start a return
- Email support@gohydrosure.com with your order number and the reason for the return.
- We will confirm the next steps. You do not always need to ship the product back, and we will tell you if a return is needed.
Refund timing
Once we approve a refund, we issue it to your original payment method. Your bank or card issuer may take several business days to post the credit.
Subscriptions
You can skip, pause or cancel a subscription at any time before your next billing date, from your account or by email. Orders that have already shipped fall under the promise above.
Damaged or wrong items
If your order arrives damaged or incorrect, email us within a reasonable time with a photo, and we will make it right at no cost to you.
Contact
Need help with a return? Email support@gohydrosure.com.